By Milcah Tanimu
On the 28th of March 2024, the Federal Airports Authority of Nigeria (FAAN) took action by shutting down a KFC branch situated at the Murtala Muhammed Airport in Lagos State. The decision came following allegations of discriminatory behavior towards a passenger with reduced mobility, specifically the son of a former governor, at the airport.
FAAN, in an official statement signed by its Director of Public Affairs and Consumer Protection, Mrs. Obiageli Orah, cited the violation of Lagos State laws regarding the treatment of individuals with special needs as the reason for the closure. The incident gained attention after the affected passenger, Adebola Daniel, recounted his distressing experience on social media.
According to FAAN’s statement, the closure of the KFC facility was prompted by an investigation initiated by the Managing Director/Chief Executive Officer, Mrs. Olubunmi Kuku. The investigative team comprised various officials, including the Director of Public Affairs and Consumer Protection, the Regional Manager South West, and the International Terminal Manager.
Following the investigation, FAAN concluded that the KFC outlet in question had indeed engaged in discriminatory practices. As part of the punitive measures, FAAN mandated the KFC management to issue a written apology to the affected passenger and prominently display a policy statement against discrimination upon resuming operations.
Expressing regret over the incident, FAAN reiterated its commitment to upholding the rights of all airport users and vowed to ensure that such infringements do not recur in the future.
Adebola Daniel, the victim of the discriminatory treatment, took to social media to share his ordeal. As a wheelchair user, he described the incident at the airport’s KFC outlet as a profound humiliation, emphasizing the challenges faced by individuals with disabilities in Nigeria.
In response to the allegations, KFC released a statement reaffirming its stance against bias or discrimination. The company acknowledged the severity of the incident and pledged to undertake sensitivity training for its employees to prevent similar occurrences.
Meanwhile, the General Manager of the Lagos State Office for Disability Affairs condemned the discrimination faced by Adebola Daniel and urged individuals to report any such incidents for necessary action.
The incident highlights the ongoing struggle for inclusivity and respect for individuals with disabilities in public spaces, emphasizing the need for concerted efforts to address discriminatory practices and foster a more inclusive society.
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