Manhattan Associates Inc. Introduces Enhanced Store Associate Experience with Manhattan Active Point of Sale

In a significant development, Manhattan Associates Inc. has revealed substantial upgrades to its Manhattan Active Point of Sale (POS) application, tailored to meet the dynamic demands of today’s store associates.

The rejuvenated store app now boasts embedded clienteling capabilities, facilitating sales conversion and elevated service, along with ultra-fast checkout functionality and the ability to operate seamlessly offline, eliminating the need for an in-store server.

The contemporary digital-native shopper brings both added complexity and opportunities for store associates. Demonstrating a commitment to continuous innovation, Manhattan remains dedicated to collaborating with its customers to ensure that store associates are thoroughly equipped to maximize their store’s potential.

As an integral component of the Manhattan Active Omni suite within unified commerce solutions, the new store app seamlessly integrates the four essential elements of Customer, Catalog, Cart, and Fulfillment. This integration empowers store associates to optimize both sales and service.

Designed as part of Manhattan’s cloud-native point of sale, the store app has been revamped to gracefully handle the common instability of store network connectivity. Emphasizing simplicity, the app actively monitors network stability, taking background actions to shield associates from issues ranging from intermittent dropped packets to complete connection loss. Moreover, the app retains crucial data in-memory on the device, ensuring ultra-fast item scanning and checkout flows for maximum in-store sales conversion.

Robby Dewling, Director of Product Management at Manhattan Associates, stressed the importance of a point of sale that maximizes omnichannel selling and service in a retail environment that prioritizes customer service efficiency. Dewling highlighted how Manhattan Active Point of Sale’s omnichannel customer view and advanced engagement tools empower associates to personalize interactions, creating memorable shopping experiences.

Dewling further emphasized the collaborative approach in developing these enhancements, stating, “These latest improvements underscore our commitment to innovation and the people-first design process that differentiates our solutions. Many of these enhancements were crafted in close collaboration with our Manhattan Active Point of Sale customer community, representing some of retail’s most forward-thinking omnichannel sellers.”

The Manhattan Active store app is compatible with Windows, iOS, and Android, offering full app extensibility, enabling retailers to customize the layout and experience according to their brand preferences.


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